Privacy Policy

1. Overview

CJX Enterprise LLC (“CJX,” “we,” “our,” or “us”) operates the CJX communication and CRM platform accessible at app.gocjx.com and gocjx.com (collectively, the “Platform”). This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with our Platform and the services we provide to insurance agencies and their staff (“Customers”) and the end clients those agencies serve.

By accessing or using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information Provided Directly

We collect information you or your agency provides when registering for or using our Platform, including:

• Agency and agent account information (name, email address, phone number, role)
• Client contact information (name, phone number, email address) entered by agency staff
• Call notes, SMS messages, and communication logs at the account level
• Policy inquiry and quoting information entered into the Platform
• Billing and payment information processed through our payment provider

2.2 Information Collected Automatically

When you use our Platform, we automatically collect certain technical information:

• Log data including IP address, browser type, pages visited, and access times
• Device information including hardware model and operating system
• Usage data related to features accessed and interactions within the Platform

2.3 Telephony and Communication Data

Our Platform facilitates voice calls and SMS messaging. In connection with these services, we may collect:

• Call records including duration, timestamp, and parties involved
• Voicemail audio files and transcriptions (where enabled)
• SMS message content sent and received through the Platform
• Configuration data necessary to provision communication services

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Platform and its features
• Process and manage voice calls and SMS communications on your behalf
• Integrate with third-party CRM systems (including Salesforce) as authorized by the Customer
• Provide customer support and respond to inquiries
• Send transactional and service-related communications
• Monitor and analyze Platform usage to improve performance and security
• Comply with legal obligations and enforce our agreements
• Detect and prevent fraud, abuse, and security incidents

4. Non-Public Personal Information (NPI)

CJX operates in the insurance industry and acknowledges its obligations under the Gramm-Leach-Bliley Act (GLBA). The Platform may process the following categories of NPI on behalf of insurance agencies:

• Consumer names and contact information (phone, email, address)
• Agent notes and communication logs associated with client accounts

CJX does not collect or store Social Security numbers, financial account numbers, policy numbers, or other sensitive financial data. Such data remains exclusively within the Customer’s designated systems (e.g., their agency management system or Salesforce instance).

5. Information Sharing and Disclosure

We do not sell personal information. We may share information in the following circumstances:

• Service providers: We engage trusted third-party vendors to assist in providing our services, such as telephony, payment processing, and cloud infrastructure. These vendors are contractually bound to protect your information and may use it only to provide services to CJX.
• CRM integrations: Where Customers authorize integration with Salesforce or other platforms, relevant data is shared with those platforms solely as directed by the Customer.
• Legal compliance: We may disclose information when required by law, regulation, or valid legal process.
• Business transfers: In the event of a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
• Protection of rights: We may disclose information where necessary to protect the rights, property, or safety of CJX, our customers, or others.

A current list of the third-party service providers (subprocessors) we engage is available on request at privacy@gocjx.com.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, multi-factor authentication for Platform access, role-based access controls, audit logging, and routine security reviews and vulnerability assessments.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide our services and to comply with our legal obligations. Customer data is retained for the duration of the Customer’s subscription. Following termination, the Customer has a 30-day window to export its data, after which CJX deletes Customer personal data from active systems. Residual copies in encrypted backups are purged on our standard backup rotation. We may retain limited information for longer where required by law, in which case it is retained only for as long as that requirement applies.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete information we hold about you. To exercise these rights, please contact us at privacy@gocjx.com.

9. Breach Notification

CJX acts as a service provider (processor) to insurance agencies. In the event of a security breach affecting personal information processed on an agency’s behalf, CJX will notify the affected Customer (the agency) without undue delay and in any event within 72 hours of confirming the breach. Our notice will include the information the Customer reasonably needs to meet its own obligations, and CJX will cooperate with and support the Customer in any notifications it must make to individuals and regulatory authorities. Where CJX is itself responsible for a notification under applicable law, it will make that notification within the timeframes the law requires.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify Customers of material changes by posting a notice on the Platform or via email. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.

11. Contact Us